Shipping Policy

At Net Ram Puran Mal, we strive to deliver your sacred pooja items safely, securely, and on time. Please read our shipping policy below for details on order processing, delivery timelines, and charges.

  1. Order Processing Time
  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed the next working day.
  • During festive seasons (Raksha Bandhan, Diwali, Navratri, etc.), processing may take slightly longer due to high order volume.
  1. Shipping Timelines
  • Domestic (India): 3–7 business days depending on location.
  • Metro Cities: 3–5 business days.
  • Remote/Rural Areas: 5–9 business days.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

  1. Shipping Charges
  • Free shipping on orders above ₹[amount].
  • A flat shipping fee of ₹[amount] applies to orders below the free-shipping threshold.
  • Shipping charges, if any, are calculated and displayed at checkout before payment.
  1. Order Tracking
    Once your order is shipped, you’ll receive a confirmation email/SMS/WhatsApp message with the tracking number and courier partner details. You can track your order status directly through the link provided.
  2. Packaging
    All pooja items are carefully and securely packed to preserve their purity and prevent damage during transit.
  3. Delayed or Lost Shipments
    If your order is delayed beyond the estimated delivery window or appears lost in transit, please contact our customer care team with your order ID. We’ll coordinate with the courier partner to resolve the issue promptly.
  4. Incorrect Address
    Please ensure your shipping address, pincode, and contact number are accurate at the time of ordering. We’re not responsible for delays or non-delivery caused by incorrect or incomplete address details.
  5. Multiple Shipments
    If your order contains multiple items, they may be shipped separately depending on availability and warehouse location. You’ll be notified accordingly.